Mermaid Cleaning Services achieved our ISO 9002 Standards Australia license in 1996. We are very proud to have not only maintained our endorsement through the regular rigorous external auditing process but we have fine-tuned and improved our systems over these subsequent years.
What does it mean for our clients?
It means that we have a structured framework to ensure our business delivers our services to the standard required by our customers.
Specifically this includes:
- A system to track inquiries
- A method to ensure all potential responsibilities
are covered when quoting
- Full written disclosure of all costs calculated in a contract cleaning quotation
- Agreement on all cleaning specifications included
in the contract
- Full documented training of each cleaning staff member when they commence at a new site
- Documented hazard assessments to meet occupational health and safety legislative requirements for each new site
- Written monthly inspection of cleaning standards
- Documented client feedback on our performance at each site
- A procedure to ensure immediate rectification of any issues of cleaning non-conformance
- A system to ensure timely and accurate invoicing to our customers timeframes and setups
- External auditing of our systems to ensure our compliance
and effectiveness
In summary we know this adds up to delivering a consistently high quality cleaning solution for each client.
