Mermaid strives to provide quality cleaning services to a standard that exceeds customer expectations. The commitment to supplying a quality service is fundamental to Mermaid’s success in the market place.
As customer service delivery is primary to business sustainability, we ensure the following activities are standard practice:
- Work organisation & schedules are adequately resourced, planned & communicated to the client prior to contract commencement;
- Services are performed in a disciplined manner according to operational procedures that ensure quality, safety & environmental standards are achieved; &
- Inspection & audit against contract specifications & workplace standards are undertaken & outcomes actioned in accordance with operating procedures.
Mermaid’s documented quality management system forms part of our overall integrated management system [IMS] & as such is in accordance with AS/ISO 9001:2008.
The IMS is subject to continual improvement of systems & regulatory compliance in accordance with state & federal legislation.
Training records can be set with an expiry date ensuring that Induction refreshers are completed annually.